Who is responsible
IronBastion Hardware Ltd., 34 Upper Street, London, N1 0PN, United Kingdom. Reach our privacy contact at: [email protected].
Legal framework
We manage personal information in line with UK GDPR and the Data Protection Act 2018 and applicable statutes in United Kingdom. Should any wording here conflict with local statutes, statutory law takes precedence.
What we collect
During checkout, we ask only for details required to ship your gear: full name, street address, inbox address, phone line, and chosen items. We do not handle or store card numbers on our servers. As you navigate the shop, cookies log technical data, such as your IP address, browser type, and viewed pages, as detailed below.
- Customer contact and shipping details such as full name, delivery address, billing address, email address, and telephone number.
- Transaction and purchase history, including purchased apparatus, order reference numbers, invoice records, and selected settlement method.
- Technical telemetry and device diagnostics, including IP address, operating system, browser parameters, and site navigation timestamps.
- Customer support records, including product queries, assembly support logs, photographic warranty submissions, and written correspondence.
Why we use it
- To build, dispatch, and track orders or process returns.
- To respond to technical questions and share shipping updates.
- To maintain platform security and review visitor usage patterns.
- To distribute product bulletins, provided you opted in, with an unsubscribe link in every note.
Parties who handle your data
Freight carriers receive the shipping coordinates. Payment handlers get whatever is needed to process your transaction. Server hosts and analytical vendors operate under strict contracts on our instruction. We do not sell personal data under any circumstances.
IronBastion Hardware Ltd. operates strictly within the United Kingdom and does not sell, trade, or rent personal information to commercial third parties or data brokers. All data handling conforms exclusively with United Kingdom data protection statutes.
Data storage duration
Invoices and order records remain filed as mandated by accounting rules, after which they are erased. Customer profile information stays active until you shut your account. Analytic logs are kept for 14 months.
Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom residents possess statutory rights to request access to their personal data, rectification of inaccurate records, erasure of qualifying files, restriction of automated processing, and portability of their information. Enquiries may be directed to our appointed Data Protection Officer at [email protected].
Security
IronBastion Hardware Ltd. does not process, store, or transmit payment card numbers, CVV codes, or cardholder credentials. The store accepts payment solely through Cash on Delivery paid directly to the attending courier without handling fee, or via Direct Bank Transfer arranged through your independent banking provider.
Questions about this policy
Drop a line to [email protected] or ring +44 20 5507 4599 during Mon-Sat 09:00-16:45. We reply to every inquiry within one business day.
- Merchant
- IronBastion Hardware Ltd.
- Registered address
- 34 Upper Street, London, N1 0PN, United Kingdom
- [email protected]
- Phone
- +44 20 5507 4599
- Working hours
- Mon-Sat 09:00-16:45
- Registration
- Company No. 07339019